Warranty & Returns
We offer a 1-year warranty against all manufacturers defects, which does not include scratched lenses (sorry).
60 Days Return Policy
If for any reason, you are unhappy with our product, you may return them for a full refund within 60 days from the date of purchase. All returns must be unworn, unused and in their original condition with tags and/or accessories included. Merchandise received after 60 days will only be accepted at our discretion for an online store credit.
Our system is not set up for exchanges, please process a return with us for a full refund and re-purchase the correct size on the website.
Please email firstname.lastname@example.org with your original order confirmation number
For all online purchases, you can return or exchange products by following the procedures stated below:
- Email email@example.com with your original order confirmation number and request a Return Authorization (RA)** number, which will be used as a reference for your return.
- Please ensure that all items, including the lens, frame pouch, card insert and packaging box, are packed securely and returned back in its original form.
- Refunds will ONLY be made to the original credit card used for purchase. Please allow for up to 7 business days for the refund to be processed.
- An email will be sent to notify you on the completion of the refund process on our end.
- Please note that all RA numbers are valid for a period of 30 days. All RAs received after 30 days will not be valid and a new RA number will need to be requested.
- Any freight charges paid for the original purchase are NON-REFUNDABLE.
- For International returns, the customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account
- Returns, refunds, and any store credits may be made at the discretion of Fibik Corporation dba Filthy Anglers